Welcome to CRIS - Consumer, Retail, Innovation and Service Centre.

We are a group of around 40 researchers with a shared focus on the customer. Our research has its foundation in the marketing discipline and embraces five principal and inter-linked themes:

• consumers
• retail marketing
• e-commerce
• innovation
• service

For an introduction to each theme from the Associate Directors, click the theme links.

Whilst we adopt a number of different perspectives, methodologies and paradigms in our research, customers are at the heart of our scholarly efforts. Our research is of a high standing. We publish in the leading academic journals in our field of study and attract funding to support our research programmes. If you are considering joining our world-leading Doctoral Program, then click through to the sites of our subject specialists and see the type of work they do and their recent publications.

If you are with a company involved in consumer goods, retailing, e-commerce or services, you will find things here to interest you. Why not join our Retail Forum, with a group of highly talented members from leading retailers, suppliers and associates companies?

If executive development is your interest, our Retail Centre will be pleased to contact you. Our research group also offers many innovative seminars each year, in collaboration with our associates.

Enjoy your visit to our site.

Peter McGoldrick
Tesco Professor of Retailing
Chair, CRIS (Consumer, Retail, Innovation and Service Group)