Archive

December 2009

Academic Visit to the University of Porto

Professor Stephan Henneberg (member of the mIMP RG) presents his work at the University of Porto, Portugal. As part of a research seminar, Stephan introduces recent research on brand portfolio management which he did with colleagues from the University of Mainz, Germany. Furthermore, Stephan will share some observations about doing a PhD from the perspective of a PhD-supervisor with students in a workshop called 'Brain on a Stick'.


December 2009

mIMP and SCM Joint PhD Seminar

The manchester Industrial Marketing and Purchasing (mIMP) and Supply Chain Management (SCM) Research Group Joint PhD seminar is organised with the purpose of giving our doctoral students the opportunity to present some of their research, either as work-in-progress (eg a model which they have developed) or initial results (eg first analyses from field research). It provides the opportunity for us to get familiar with each other’s research and for the PhD students to practice presenting their research, discuss it and get valuable feedback.

We have two contributions lined up for our December 2009 PhD seminar:

  • Andy Mebert (PhD Candidate second year) introduces ‘The Impact of the Country-of-Origin Effect on Trust in Business Relationships in Eastern Europe’.

  • Maja Puljic (PhD Candidate second year) presents ‘The influence of cognitive biases on managerial perceptions of Supply Chain Risk’.


November 2009

Contribution in the SMA Conference

manchester IMP research group contributes in Society for Marketing Advances (SMA) conference New Orleans, November 2009. The list of the contributions follows.

  • ‘Buying Companies’ Complaint Handling Expectations in Close Business Relationships’ is presented by Dr Thorsten Gruber, Prof Stephan Henneberg, Ms Bahar Ashnai, and Prof Peter Naude (members of mIMP), together with Dr Alexander Reppel (University of London) and Prof Frank Huber (University of Mainz).

  • ‘Making Sense of Business Relationships: The Role of Trust and Reliance’ is discussed by Zhizhong Jiang (graduated PhD from mIMP), Professors Stephan Henneberg and Peter Naude (members of mIMP). This paper also won the Best Business To Business Track Paper.

  • ‘Longitudinal Study on the Importance of Customer Education in Chinese Financial Service Sector’ is discussed by Dr Ibrahim Abosag (a member of mIMP) and Dr Debbie Keeling (Manchester Business School) and Prof Ehab Abu-Aish (German University in Cairo) and Qi Qi.

Bahar Ashnai (mIMP Research Assistant and PhD Candidate) also attended the Elsevier Doctoral Consortium of the Society for Marketing Advances.


October 2009

Research Seminar on Venture Capital & Governance Impact on Innovation Process

In a manchester IMP research group seminar, Dr Torkel Stromsten (researcher and lecturer at Stockholm School of Economics) shares his recent and interesting study on ‘Venture Capital & Governance Impact on Innovation Process’. In this seminar Torkel discusses about 'Innovation on Speed? Venture Capital’s Role in a Biotech Start-up. Governance and Resource Interaction in Networks'.


September 2009

ESRC PhD Studentship for mIMP

Sabrina Thornton starts her PhD in mIMP from September 2009. Sabrina has won an ESRC (Economic and Social Research Council) PhD studentship, for the length of four (1+3) years, which consists of tuition fee, maintenance grant, research training support grant and other allowances. The first year (1) of her study will be in MRes, and subsequently will proceed to a PhD (+3) research.


September 2009

Research Seminar 'Service Research and Customer Needings'

manchester IMP research group organizes a research seminar in which Professors Bo Edvardsson

shares his recent and interesting study. In this seminar Professor Bo Edvardsson will discuss about 'Perspectives on Service Research and Customer Needings' .

Bo Edvardsson is a Professor in Business Administration in Karlstad University. He is the director CTF-Service Research Center. He is a fellow and at many universities and Business Schools such as Hanken School of Economics in Finland, Center for Service Leadership at JP Carrey School of Business. Arizona State University (ASU) USA, National Tsing Hua University Taiwan, ISS-International Business School of Service management, Hamburg Germany and NUS-National University of Singapore. Bo has been involved in many promotions to full professor at leading universities such as Cornell in the US and Warwick in England. He has been invited as visiting scholar numerous times including visits at ASU, Cornell, NUS, University of Auckland, Hanken, ISS and Hua University. Bo has received a number of best paper awards in journals and at research conferences.


September 2009

manchester IMP and SCM joint PhD seminar

In September joint PhD seminar by manchester IMP Research Group and Supply Chain Management (SCM) Group seminar, Hanna Bahemia (3rd year PhD Candidate) and Paul Smith (3rd year DBA Candidate) share their interesting studies with us. The topics of these studies are:

  • Towards a contingency theory of open innovation: to what extent should firms open up the innovation process at a project level? (Hanna Bahemia)

  • Exploring the role of technology acceptance in business buying of technology enabled services (Paul Smith)


September 2009

A major contribution by manchester IMP in Global IMP Conference 2009, Marseilles

Dr Judy Zolkiewski co-ordinate the IMP Doctoral Consortium with Dr Alexandra Waluszewski (Uppsala STS), in which the most promising PhD projects from the IMP Group are brought together. During the consortium the PhD students, who present their work, benefit from detailed comments on their research proposal. Two PhD candidates from mIMP present in the consortium this year, who are Ghasem Zaefarian (presenting ‘The Fit of B2B Relationships with Business Strategy: Concept Development and Performance Implications’), and Andy Mebert (presenting ‘The Impact of the Country-of-Origin Effect on Trust in Business Services’).

More than ten percent of the papers presented in the conference were from our group. manchester

IMP research group contributed in 25th Annual IMP Conference by presenting:

  • Sensemaking in Networks: Using Dottograms to analyse Network changes (Abrahamsen, M.Naude, P, and Henneberg, S.C.)

    and
  • A Dimensional Model of Contract Characteristics in Business Relationships (Ashnai, B., Henneberg, S.C., Mouzas, S., and Naude, P.)

  • Is there such a thing as ‘dyadic operationalization’? Some considerations regarding quantitative research and the interaction model of business relationships (Henneberg, S.C., Ashnai, B., and Naude, P.)

  • Developing a taxonomy for strategising in industrial networks: manual and computer-assisted approaches (Brennan, R., Zolkiewski, J. and Grettesvold, E.)

  • Understanding the Dynamics of interfirm relationships: a longitudinal perspective on network position (Chou Hsin-Hui and Zolkiewski, J.)

  • The problem of matching in the SME sector - a focus on actor bonds (Piricz, N., Mandjak, T., and Zolkiewski, J.)

  • Network pictures as a research device: developing a tool to capture actors’ perceptions in organisational networks (Ramos. C., and Ford, D.)

  • Contextual factors of network picture formation: an empirical examination (Ramos. C., and Ford, D.)

  • Relationship or Innovation Orientation in b2b markets: Empirical results from an emerging market (Human, G., and Naude, P.)

  • Exploring trust vis-a-vis reliance in business relationships: A qualitative analysis in the UK Construction industry (Jiang, Z., Naude, P., and Henneberg, S.C.)

  • Relationships in business markets: an empirical examination of trust, reliance and commitment (Jiang, Z., Henneberg, S.C., and Naude, P.)

  • A study of the relationship orientation of supply companies in the construction industry (Young Ah Kim)

  • Is market orientation driving relational capabilities development? The case of Russian Industrial Firms (Smirnova, M., Naude, P., Henneberg, S.C., Mouzas, S., and Kouchtch, S.)

  • Organizational inscriptions of network pictures: a meso-level analysis (Oberg, C., Henneberg, S.C., and Mouzas, S.)


September 2009

Joint Research Project between the mIMP Research Group and the Faculty of Economics of Porto, Portugal

Prof Peter Naude, Prof Stephan Henneberg, Dr Thorsten Gruber, and Dr Carla Ramos will be working together on a joint project with Prof Carlos Melo Brito from the Faculty of Economics at University of Porto, starting in October 2009. The research project will have three aspects: one associated with ‘service research’, another with ‘innovation and knowledge diffusion’ and finally one related to ‘cognition in business networks’ (i.e. network pictures). Empirical research will be done in the public transport sector in the city of Porto, as well as a Portuguese health cluster aimed at improving innovation in the medical sector (http://healthportugal.com/).


September 2009

Best Paper Award for B2B Track in SMA Conference

Zhizhong Jiang (PhD Candidate), Prof Stephan Henneberg and Prof Peter Naude won the Best Paper Award in the Business to Business Track in SMA (Society for Marketing Advances) which will be held in New Orleans, Louisiana in November 2009 for the paper ‘Making Sense of Business Relationships: The Role of Trust and Reliance’.


August 2009

manchester IMP Research Group participates in the AMA Summer Marketing Educators’ Conference 2009 in Chicago

manchester IMP participates in AMA Summer Marketing Educators' Conference 2009 in Chicago. The topics covered included:

  • Bahar Ashnai (mIMP PhD candidate and Research Assistant), Prof Stephan HennebergProf Pete Naude (members of mIMP) present 'A Dyadic Analysis of the Role of Trust and Reliance in Business Relationships: Initial Concept and Model Development'.

    and
  • Prof Stephan Henneberg (a member of mIMP) together with Frank Huber, Kai Vollhardt and Isabel Matthes (University of Mainz) and Ralf Meyer (Boston Consulting Group) presents 'Price Increases, Fairness Perceptions, and Combined-Currency Prices: Some Experimental Results'.

  • Dr Thorsten Gruber (a member of mIMP), Alexander Reppel (Royal Holloway, University of London), Glen Brodowsky (California State University), Rodiger Voss (Hochschule fur Wirtschaft Zurich) discuss 'Revealing Female and Male Students' Satisfaction with the Characteristics of Effective Professors'.

  • Anthony Francescucci (a mIMP DBA student), together with Mary Foster, Bettina West and Fernando Pardo (Ryerson University) present 'A Typology of Social Media Users: New Ammunition for Marketers'.


July 2009

mIMP PhD candidates participate in the 1st Biennial AMS Doctoral Consortium in Oslo

Two mIMP PhD researchers attended in the 1st Biennial AMS Doctoral Consortium in Oslo, Norway to present and discuss their PhD studies. Xia Zhu discussed ‘Service Experience in Business-to-Business Markets’. Bahar Ashnai presented ‘Using a Dyadic Approach to Understand Trust and Reliance in Business Relationships’.


July 2009

Announcement of Professorship and MIBS Division Head

mIMP Research Group is proud to announce that Dr Stephan Henneberg (mIMP Deputy Director) has been promoted to Professor of Marketing. He has also agreed to take on the position of being the Head of the MIBS (Marketing, International Business and Strategy) Division.


July 2009

Best Paper Award at Academy of Marketing Conference 2009 Doctoral Colloquium

Ghasem Zaefarian (mIMP PhD candidate) received the award for the best paper at the Academy of Marketing conference 2009 doctoral colloquium for his paper 'The Impact of B2B Relationships Fit with Business Strategy on Firm's Performance, Using Configuration Theory'.


July 2009

manchester IMP Research Group participates in the Academy of Marketing Conference 2009

Members of the mIMP RG present their research at the Academy of Marketing annual conference 2009 in Leeds. The covered topics follow:

  • Zhizhong Jiang (mIMP PhD candidate) and Professors Stephan Henneberg and Peter Naude (members of mIMP) present a paper entitled 'Trust, Reliance, and Dependence in Business Relationships: A Factor-Analytical Test of Construct Differences'

  • Dr Thorsten Gruber and Professors Stephan Henneberg and Peter Naude (members of mIMP) also discuss (together with Prof Frank Huber, University of Mainz and Dr Alexander Reppel, Royal Holloway University of London) their paper on 'Exploring the Nature of Complaint Management in Business Relationships'


July 2009

Academic visit to the mIMP RG from the University of Porto

Professor Carlos Brito from the University of Porto visits the manchester IMP research group from July 8th to July 10th. He works on research projects collaboratively with Dr Carla Ramos and Professors Stephan Henneberg and Pete Naude (all members of mIMP), and he will be giving a research seminar on “Issue-Based Nets: Conceptual and Methodological Implications” on July 9th.

Carlos Brito is Associate Professor of Marketing at the School of Economics at the University of Porto. He received his PhD from the University of Lancaster in 1996 and the MSc from the New University of Lisbon in 1987. He has developed his career both in the academic and consultancy fields. Now he is the Director of the Master in Marketing and chairs the Educational Council at the School of Economics. His main research interests are in exploring theoretical and practical issues in business-to-business marketing and relationship marketing, particularly in relation to both interorganisational and interpersonal networks. As a consultant, Carlos Brito has a wide experience in a variety of sectors, such as the pharma industry, banking, wine and tourism. He undertakes consultancy mainly in marketing (especially market research, marketing planning and CRM) although he has also developed projects in strategic management, finance and organisation. Carlos Brito is author and co-author of six books of marketing and strategic management.


June 2009

mIMP RG members edit two IMM special issues

Professor Peter Naude, Dr Stephan C Henneberg, Dr Judy Zolkiewski (members of mIMP) and Xia Zhu (mIMP PhD candidate) have edited an Industrial Marketing Management special issue on Exploiting the B2B Knowledge Network: New Perspectives and Core Concept which collects the best papers of the 23rd Annual IMP Conference (Sept. 2007, Manchester).

Dr Stephan Henneberg and Professor Peter Naude (members of mIMP), together with Dr Stefanos Mouzas (Lancaster University) have also just edited another Special Issue for Industrial Marketing Management on the topic of Sense-making and Cognition in Business Networks.


June 2009

manchester IMP Research Group participates in the 2nd European Workshop on B2B Marketing in Lyon

Members of mIMP participate in the 2nd European Workshop on B2B Marketing in Lyon, France. Dr Carla Ramos (a member of mIMP) presents ‘An Empirical Examination of Contextual Factors in Network Picture Formation’ and Bahar Ashnai (PhD candidate and Research Assistant) discusses ‘Conceptualization and Operationalization of the Role of Trust and Reliance in Business Relationships’.


June 2009

Joint PhD Seminar manchester IMP Research Group and Supply Chain Management Research Group

In our manchester IMP Research Group and Supply Chain Management Research Group joint PhD seminar on June 24th we have two contributions by our PhD students who are close to submitting their PhDs. These seminars are organised with the purpose of giving the doctoral students the opportunity to present some of their research. The presentations for the upcoming seminar are:

  • Harry Thompson will talk about 'The Control of Outsourced Activities: Social Capital the Answer to Incomplete Contract’

  • Zhizhong Jiang will introduce ‘Exploring the Roles of Trust, Reliance and Commitment in Business Relationships'


June 2009

Attendance funds for the Academy of Marketing Conference 2009

Ghasem Zaefarian (mIMP PhD candidate) has won a bursary from Academy of Marketing Conference 2009 to attend and present at the Doctoral Colloquium of Academy of Marketing Conference 2009 in Leeds (July 2009).


April 2009

Academic visit from Ohio University

Professor Dawn Deeter-Schmelz from Ohio University visits the manchester IMP research group from May 31st to June 5th. She will be giving a research seminar on "A Multi-Study Investigation of Sales Manager Effectiveness: Developing and Extending Value Laddering Research" on June 2nd.

Dr. Dawn Deeter-Schmelz is the O’Bleness Professor of Marketing at Ohio University. She also serves as the Associate Director, Academic Relations, The Ralph and Luci Schey Sales Centre. Professor Deeter-Schmelz earned her B.S. in Clothing and Textiles from Morehead State University and M.B.A. and Ph.D. in Marketing from the University of South Florida. Her research interests include sales manager effectiveness, buyer-seller relationships, customer service teams, and scale development. She has published in Journal of the Academy of Marketing Science, Journal of Personal Selling & Sales Management, Industrual Marketing Management, Journal of Marketing Theory and Practice, Journal of Business Logistics, and Journal of Supply Chain Management, among others.


April 2009

ESRC Studentship for new mIMP Research Group member

Congratulations to Sabrina Chia-Feng Thornton for winning an ESRC PhD studentship. Sabrina will start as an MRes/PhD student with the mIMP Research Group in October 2009. Her research will look at the 'Influence of Relationship Quality on Supplier Integration and Product Performance', specifically in cross-border alliances.


April 2009

Attendance funds for the 2009 AMA Summer Educators' Conference

Bahar Ashnai (mIMP PhD candidate and Research Assistant) has won an attendance fund from the University of Manchester Research Office to attend and present at the 2009 American Marketing Association (AMA) Summer Educators' Conference in the US (August 2009).


March 2009

Manchester IMP Research Group participates in the 4th International Conference on "Business Market Management" in Copenhagen

Members of the MIMP RG present their newest research at the 4th International Conference on "Business Market Management". The topics covered included:

  • Dr Judy Zolkiewski (a member of MIMP) and Dr Steven Moxey from Manchester Business School talk about 'Degrees of Separation in Services Channels'.

  • Dr Ibrahim Abosag (a member of MIMP) discuss 'Relationship Life-Cycle in Saudi Arabia: Understanding the Development of Trust and Relationship Commitment'.

  • Dr Carla Ramos (a member of MIMP) together with Professor David Ford present 'Network Pictures as a Research Device: Grasping the Output of Individuals' Sense-making in Organizational Networks'.

  • Morten Abrahamsen (a MIMP PhD candidate) together with Professor Peter Naude and Dr Stephan C Henneberg (members of MIMP) discuss their research entitled 'Explaining Change in Networks Using Network Pictures: The Norwegian/Japanese Seafood Distribution System'.


March 2009

Visiting researcher from Linkoping University

Dr Christina Oberg (Linkoping University) is hosted by the Manchester IMP research group as a visiting researcher for a week to develop a study carried out by herself, Dr Stephan Henneberg, a member of the MIMP Research Group, and Dr Stefanos Mouzas (Lancaster University) on organisational manifestations of network pictures.


March 2009

Visiting researcher from Royal Holloway, University of London

Dr Alexander Reppel (Royal Holloway, University of London) is visiting the Manchester IMP research group to discuss further developments of several collaborative research studies with members of the MIMP RG, eg Professor Pete Naude, Dr Stephan Henneberg, Dr Thorsten Gruber, and Bahar Ashnai. The main focus is on work relating to business-to-business complaint management, as well methodological innovations around means-end techniques.


March 2009

Scholarship for attendance in the 1st Biennial AMS Doctoral Consortium

Xia Zhu (MIMP PhD candidate) and Bahar Ashnai (MIMP PhD candidate and Research Assistant) won scholarships to participate in the 1st Biennial AMS Doctoral Consortium in July 2009.


March 2009

Second 2009 MIMP RG PhD Seminar

In our second 2009 PhD seminar on March 25th we have two contributions by our PhD students. These seminars are organised with the purpose of giving the doctoral students the opportunity to present some of their research, eg as work-in-progress or initial results. The presentations for the upcoming seminar are:

  • Xia Zhu (PhD third year) will talk about 'Service Experience in Business-to-Business Markets'

  • Hsin-hui Chou (PhD third year) will introduce 'Technological Changes and Business Network Dynamics: A Longitudinal Perspective from the Optical Recording Media Industry'


March 2009

Research Seminar at St. Petersburg State University

Professor Pete Naude from the MIMP Research Group is invited by the Graduate School of Management at St Petersburg State University to give a research seminar to staff and PhD students. He speaks on the topic of “Perceived Value of Key Account Relationships: An Emerging Theory-in-Use” based upon collaborative work that is in progress with Dr Stephan Henneberg and Dr Judy Zolkiewski here at MBS, Dr Catherine Pardo at E M Lyon, and Dr Stefanos Mouzas at Lancaster University Management School, UK.


February 2009

Visiting Professorship at Bocconi University in Milan

Dr Thorsten Gruber, a member of MIMP RG, has been appointed Visiting Professor for the 2008-2009 academic year at the prestigious Bocconi University in Milan, Italy. He taught on the MiMeC (Master in Marketing e Comunicazione) programme courses on 'Building Customer Relationships', 'New Service Development', and 'Internationalisation of Services'. Thorsten also gave a research seminar to the faculty at Bocconi introducing his latest research on 'creating satisfaction in complaint handling encounters'.


January 2009

First 2009 MIMP RG PhD Seminar

We have two contributions by our PhD students for the Manchester Industrial Marketing and Purchasing Research Group first 2009 PhD seminar on February 13th. These seminars are organised with the purpose of giving our doctoral students the opportunity to present some of their research, eg as work-in-progress or initial results. The presentations for the upcoming seminar are:

  • Morten Abrahamsen (PhD second year) will talk about 'Using Dottograms to Analyse Network Change'

  • Ghasem Zaefarian (PhD first year) will introduce 'Configuration Theory: Concept, Operationalisation, and Possible Applications in B2B Research'


December 2008

New Post-doc Research Fellow joins the MIMP Research Group

In January 2009, Carla Ramos, who has just finished her PhD at the School of Management, University of Bath, will be joining the MIMP RG. Her PhD research was supervised by Professor David Ford and was entitled 'Developing Network Pictures as a Research Tool: Capturing the Output of Individuals' Sense Making in Organisational Networks'. Carla has been awarded a six-month post-doctoral research grant by the Portuguese Foundation for Science and Technology - FCT. This post-doc project at the Manchester Business School will be jointly supervised by Professor Peter Naude and Dr Stephan Henneberg. During her stay at MBS, Carla will carry out further research on her PhD topic (Network Pictures), and prepare article submissions of her work to some top-ranked journals.


November 2008

MIMP RG PhD Seminar
The Manchester Industrial Marketing and Purchasing Research Group PhD seminar is organised with the purpose of giving our doctoral students the opportunity to present some of their research, either as work-in-progress (eg a model which they have developed) or initial results (eg first analyses from field research).

We have three contributions lined up for our November 2008 PhD seminar on Nov. 13th:

  • Zhizhong Jiang (PhD third year) will introduce ‘Understanding the Roles of Trust, Reliance and Commitment in Business Relationships’

  • Bahar Ashnai (PhD second year; mIMP RG Research Assistant) will be presenting ‘The Role of Trust and Reliance in Business Relationships: A Dyadic Operationalization’

  • Carla Ramos will talk about her PhD research entitled ‘Developing Network Pictures as a Research Tool: Capturing the Output of Individuals’ Sense Making in Organisational Networks’

Carla has just finished her PhD at the University of Bath and is working together with the MIMP RG on an ESRC grant proposal.


November 2008

MIMP RG research presented at reseach seminar, Smurfit Business School, UCD
Dr Stephan Henneberg, a member of the MIMP Research Group, is invited by the Smurfit Business School, University College Dublin, to present his newest research as part of their research seminar series in November 2008. Stephan presents among other topics the results from research on brand portfolio management, using configuration theory. This research project was done jointly with researchers at the Research Group of Professor Frank Huber, University of Mainz, Germany, and Dr. Kai Vollhardt (McKinsey & Co).


November 2008

Presentation at the Society for Marketing Advances Conference, St. Petersburg, FL, USA
Dr Thorsten Gruber, a member of MIMP RG presents 'Revealing Complaint Handling Expectations of Buying Companies' at the Society for Marketing Advances Conference, St. Petersburg, FL, USA (November 4-9).


October 2008

New Visiting Professorship for MIMP RG member
Dr Stephan Henneberg from the MIMP RG has been made a visiting professor at the Johannes-Gutenberg Universitaet Mainz, Germany. He spends some time at the Marketing Institute of Professor Dr Frank Huber to do joint research projects. His main focus during this visit is on issues such as B2B complaint management using means-end concepts, as well as on issues of brand portfolio management, and on configuration theory. Stephan held previously visiting professorships at the University of St Gallen, Switzerland, at SDI Bocconi, Milan, Italy, and at the University of Lugano, Switzerland.


October 2008

Dr Stephan Henneberg of the MIMP RG gives keynote speech at International Research Seminar on Innovation and Business
The keynote speech at the International Research Seminar on Innovation and Business Renewal in Helsinki, Finland (14 Oct. 2008) is given by Dr Stephan Henneberg from the MIMP RG. Stephan presents recent research results of his work on innovation networks for knowledge-intensive firms. His speech titled 'Making sense of complex innovation networks' provides insights into different value strategies for the management of relationships by companies in innovation clusters.


October 2008

Manchester IMP RG presents in the International Business Group seminar
Bahar Ashnai, Research Assistant in the Manchester IMP RG, is presenting on "The Role of Trust and Reliance in Business Relationships: a Dyadic Operationalisation" in the first International Business Group's monthly seminars for 2008/09 on Monday 6 October, in Room 3.80, MBS West at 11am-12:30pm. Full details of this, and other forthcoming presentations, are available on the CIBER Seminar website.


September 2008

Manchester IMP Research Group offers a leadership retreat workshop for senior managers

Dr Stephan Henneberg and Professor Pete Naude from the MIMP Research Group organise a leadership retreat for senior managers of a global financial institution. The half-day workshop covers aspects of framing and interacting in business relationships and complex networks. If you would like to know more about the executive development offers of the MIMP Research Group at MBS.


September 2008

 


Academic visit from Clemson University and the University of North Carolina Wilmington

Professors Tom Baker from Clemson University and Tracy Meyer from University of North Carolina Wilmington visit the Manchester IMP Research Group between September 24th and 26th. They give a seminar as part of the Customer Research Academy (CRA) on the 24th; the title of their presentation is "Factors Associated with Differential Responses to Ambiguous Service Failures across Black and White Consumers".

Dr Thomas L Baker is an Associate Professor of Marketing in the Department of Marketing at Clemson University. His research interests are primarily in the area of Services Marketing and Social Media. He is currently involved in projects, which investigate the impact of discriminatory attributions on service failure/recovery perceptions among both Black and White customers. Dr Baker's research has been published in a number of journals including the Journal of Marketing, Journal of Retailing, Journal of the Academy of Marketing Science, Journal of Business Research, Journal of Personal Selling and Sales Management, and Industrial Marketing Management among others. Dr Baker is currently President of the Society for Marketing Advances and is the Chair-Elect of the Services Marketing Special Interest Group (SERVSIG) of the American Marketing Association.

Dr Tracy Meyer is an Assistant Professor at the University of North Carolina Wilmington. Her research focuses on consumers’ perceptions of negative events that occur in the retail environment and how these perceptions influence what is deemed to be a satisfactory service recovery effort and ultimately to the decision as to whether or not to continue to patronise the firm. She is specifically interested in individual differences in perceptions due to race or age.  Dr Meyer has published or has articles accepted for publication in the Journal of the Academy of Marketing Science, the Journal of Business Research, the Academy of Marketing Science Review, the Journal of Retailing and Consumer Services and the Journal of Consumer Psychology.


September 2008

Manchester IMP Research Group participates in the 24th IMP 2008 Conference in Uppsala

Members of the MIMP RG present their newest research at the annual international IMP conference. The following is a summary of the topics covered:

  • Morten Abrahamsen (PhD candidate) and Professor Peter Naude present a paper entitled 'Towards a conceptual model explaining change in networks'

  • Professor Peter Naude also discusses (together with Dr Gert Human from the University of Cape Town) their paper on 'Exploring the relationship between network competence, network capability, and firm performance: A resource based perspective in an emerging economy'

  • Dr Judy Zolkiewski and Xia Zhu (PhD candidate) together with Dr Catherine Sutton-Brady from University of Sydney talk about 'Interaction, Interacting and the Service Encounter'

  • Drs Stephan Henneberg and Thorsten Gruber, together with Professor Peter Naude, Bahar Ashnai (PhD candidate and Research Assistant) and Dr Alexander Reppel from Royal Holloway (London) discuss finding on 'Using Means-end Approaches to Understand Business Complaint Management'

  • Dr Stephan Henneberg also presents, together with Drs Maria Smirnova and Sergei P Kouchtch from the Graduate School of Management, St Petersburg State University, and Dr Stefanos Mouzas from Lancaster University Management School. The presentation is entitled 'Understanding Business Interaction: Empirical Evidence from Russian Firms'

  • Dr Judy Zolkiewski and Amna Khan (PhD candidate) together with Professor John Murphy from Manchester Business School present: 'The role of Trust, Adaptation and Dependence in Chinese Business Relationships: The Case of a Multinational Pharmaceutical'

  • Dr Judy Zolkiewski together with Dr Ross Brennan from Middlesex University Business School and Dr Espen Gressetvold from Trondheim Business School discusses their research entitled 'Towards a Taxonomy of Strategic Research in the IMP Tradition'

  • Dr Judy Zolkiewski and Hsin-hui Chou (PhD candidate) discuss 'Relationship Turbulence in Bridging Technological Discontinuities: A Network Strategy Perspective'

In addition, Professor Peter Naude chairs the Change in Networks track, Dr Stephan Henneberg chairs the Network Complexity track, and the Supply Management track is chaired by Dr Judy Zolkiewski.


August 2008

Manchester IMP Research Group presents newest research at bi-annual ISBM conference in San Diego
Members of the MIMP RG participate at the 2008 ISBM conference: Advances in B-to-B Marketing at the University of California in San Diego. The objective of the ISBM conference is to develop new ideas and new ways to address the most pressing issues at the interface of the B-to-B academic and practitioner communities. At this conference, Dr Ibrahim Abosag and Professor Pete Naude present a paper on inter-personal liking and business segmentation approaches. Expectations regarding busines-to-business complaint management characteristics are the focus of a presenation by manchester IMP Research Group members Drs Stephan Henneberg, Thorsten Gruber, Bahar Ashnai, and Professor Peter Naude, together with Dr Alexander Reppel from Royal Holloway (London).


August 2008

Business marketing presentations from the Manchester IMP Research Group at the Summer AMA conference in San Diego
The MIMP RG is well represented at the American Marketing Association Summer Educator's Conference in San Diego, which has the theme of 'Unleashing the power of marketing to transfrom consumers, organisations, markets, and society'. Dr Stephan Henneberg, together with Dr Thorsten Gruber, Bahar Ashnai, and Professor Peter Naude from the Manchester IMP Research Group, and Dr Alexander Reppel (Royal Holloway, London) discuss complaint management expectations of small compared to large business customers in close business relationships. Stephan also presents findings from a research study on a taxonomy of brand portfolio management characteristics and their performance implications which was done with Dr Kai Vollhardt (Mainz; McKinsey & Co.) and Professor Dr Frank Huber (Mainz).

Dr Thorsten Gruber from the Manchester IMP Research Group furthermore shares insights from research into student-professor encounters and the effects on satisfaction levels, based on a study which he had done with Dr Roediger Voss (Zuerich) and Dr Alexander Repple (Royal Holloway, London). Thorsten is also presenting research on gender differences in complaint handling encounters based on a study with Professor Isabelle Szmigin (Brimingham), Drs Roediger Voss (Zuerich) and Alexander Reppel (Royal Holloway, London).


July 2008

Manchester IMP Research Group wins Academy of Marketing Research Initiative Award
Drs Thorsten Gruber and Stephan Henneberg of the MIMP Research Group win one of the 2008 Academy of Marketing Research Initiatiative Awards for their research project on business-to-busines complaint management. Together with Dr. Alexander Reppel (Royal Holloway, London), they will investigate the success factors of complaint management in close business relationships. For this purpose, a comparative study of service and traditional goods-based industries is envisaged. The project also consists of an academic advisory board, including Professor Dr Frank Huber (Mainz) and Professor Pete Naude (MBS).


July 2008

Academic visit from St Petersburg State University
Assistant Professor Dr Maria Smirnova from the Graduate School of Management, St Petersburg State University, visits the manchester IMP Research Group as a Visiting Professor in July 2008. Maria works together with Professor Pete Naude and Dr Stephan Henneberg from the MIMP RG on research projects covering aspects such as demand-chain integration, and strong and weak ties in innovation-intensive relationships.


May 2008

Manchester IMP Research Group at the 4th IMP Journal Seminar in Lancaster
Professor Pete Naude and Drs Stephan Henneberg and Thorsten Gruber as well as Bahar Ashnai (PhD candidate and Research Assistant), all from the Manchester IMP Research Group, participate in the 4th IMP Journal seminar which is hosted by Lancaster University.

Thorsten, Bahar and Stephan present their newest research on using means-end laddering techniques to understand business complaint management which is based on research they have done together with Pete Naude (MBS) and Alexander Reppel (Royal Holloway, London).

Another presentation on demand chain integration in transitional economies involvs Dr Stephan Henneberg from the Manchester IMP Research Group, together with Dr Stefanos Mouzas (Lancaster) and Assistant Professor Dr Maria Smirnova (St Petersburg State University).


March/April 2008

Professor Phil Harris visits the Manchester IMP Research Group
Professor Phil Harris, Dean of the Department of Marketing at the University of Otago, New Zealand spends two months at MBS as a Visiting Professor of the MIMP Research Group. Phil collaborates on several research projects with Drs Stephan Henneberg and Thorsten Gruber at the MIMP RG. Specifically, Phil is involved in addressing the overlap of the service-dominant logic on the one hand, and IMP concepts with regard to business relationships and networks on the other. Furthermore, Phil, Stephan and Thorsten are doing joint research on issues around service networks.